The Challenge: Humana needed to reduce the high cost of handling multilingual pre-service phone calls and improve upon an inefficient, slow-response system. Our Solution: We deployed an intelligent Voice AI agent using IBM Watson to provide seamless, multilingual support. The agent automates responses to common inquiries, offering a scalable and cost-effective alternative to live agents. The Impact: Our solution cut the cost per inquiry by 30% and delivered 2x the response rate of their previous system, dramatically improving efficiency and customer accessibility.